Returns & Refunds

We want you to feel confident shopping with Cotcool. If there is a problem with your order, please contact us before sending anything back.

Damaged, defective, or incorrect items

Please email support@cotcool.com within 15 days of delivery with your order number and clear photos or a short video of the issue. After review, we will offer the appropriate solution, which may include a replacement, reshipment, or refund.

Other return requests

Contact us before returning an item. To be eligible, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase. Unless the item is damaged, defective, or incorrect, the customer is responsible for return shipping costs. Returns sent without prior approval may not be accepted.

Refund timing

If a refund is approved, it will be issued to the original payment method. Your payment provider may need additional time to process the refund.

Consumer rights

Nothing in this policy limits any consumer rights that apply by law in your place of residence.