Privacy Policy

Last updated: August 26, 2026

This Privacy Policy explains how Shenzhen Kuteku Technology Co., Ltd. (“Cotcool”, “we”, “us”, or “our”) collects, uses, and shares personal information when you visit or make a purchase through cotcool.com.

Information we collect

When you browse the Site, we and our commerce platform may collect device and usage information such as browser type, IP address, cookie information, pages viewed, and interactions with the Site. When you place an order or contact us, we may collect information you provide, including your name, billing and delivery address, email address, phone number, order details, and customer-support communications. Payment card information is processed by our payment providers and is not stored by us in full.

How we use information

We use personal information to operate the Site, process and fulfil orders, provide tracking and customer support, prevent fraud, improve our store, communicate about an order, and comply with legal obligations. Where required, we use information based on your consent, to perform a contract with you, to meet legal obligations, or for our legitimate interests in operating and protecting the Site.

How we share information

We share information only as needed with service providers that support our store, including Shopify, payment providers, shipping and logistics providers, and customer-support providers. We may also disclose information where required by law or to protect our rights, customers, or the public.

International transfers

Because our business and service providers operate internationally, your information may be processed outside your country of residence. Where required, we take appropriate steps to support lawful transfers.

Cookies and choices

Cookies and similar technologies help the Site function, remember preferences, and understand Site use. You can control cookies through your browser settings; blocking some cookies may affect Site functionality. You may opt out of marketing communications by using the unsubscribe link in a marketing email.

Your rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing. To make a request, contact us using the details below. We may need to verify your identity before responding.

Contact us

Email: support@cotcool.com
Shenzhen Kuteku Technology Co., Ltd.
201, 1st Road, No. 1 Industrial Zone, Loucun Community, Qinghu Street, Guangming District, Shenzhen, China